Refund Policy – ZenDecorum

 

At ZenDecorum, we strive to ensure a smooth shopping experience for our customers. If you are not satisfied with your purchase, our refund policy outlines the conditions under which refunds are processed.

 

Eligibility for Refunds

 

Refunds are applicable only in cases where the product received is defective, damaged, or significantly different from the description provided on our website. Customers must report such issues within a specified timeframe from the date of delivery. Requests for refunds due to personal preference, incorrect orders placed by the customer, or minor variations in color and design will not be entertained.

 

Refund Process

 

To initiate a refund, customers must contact our support team with relevant details, including order number, product images, and a clear description of the issue. Once the request is reviewed, we may require the product to be returned for inspection. Upon approval, the refund will be processed within a specific number of business days and credited back to the original payment method. The time taken for the refund to reflect in the customer’s account may vary depending on the payment provider’s policies.

 

Return Shipping Costs

 

In cases where the return is due to a defective or damaged product, return shipping costs may be covered by ZenDecorum. However, if the return is initiated for any other reason and is approved at our discretion, the customer may be responsible for bearing the return shipping costs.

 

Non-Refundable Items

 

Certain items, such as personalized products, hygiene-related items, or products that have been used or tampered with, may not be eligible for refunds. Additionally, digital products or services purchased from our website are non-refundable unless stated otherwise.

 

Cancellations and Refunds for Canceled Orders

 

If an order is canceled within the allowed cancellation window, a full refund will be processed. Once an order has been shipped, cancellations may not be possible, and the customer will need to follow the standard return and refund process if eligible. ZenDecorum reserves the right to cancel an order due to stock unavailability, pricing errors, or other unforeseen circumstances, in which case a full refund will be issued.

 

Late or Missing Refunds

 

If a refund has been approved but not received within the expected timeframe, customers are advised to check with their bank or payment provider. Some financial institutions may take additional time to process the transaction. If further assistance is needed, customers can reach out to our support team for clarification.

 

By making a purchase on our website, you acknowledge and agree to the terms outlined in this Refund Policy. ZenDecorum reserves the right to update or modify this policy at any time without prior notice.