Terms and Conditions – ZenDecorum

 

Welcome to ZenDecorum! By accessing or using our website, you agree to abide by the following Terms and Conditions. Please read them carefully before making a purchase.

 

 

General Information

 

ZenDecorum is an online store offering a wide range of products. All purchases made on our website are subject to the terms outlined below. We reserve the right to update these Terms at any time without prior notice. Continued use of our website constitutes acceptance of any revised Terms.

 

Eligibility

 

To place an order on our website, you must be at least 18 years old. By using our services, you confirm that all details provided during registration or checkout are accurate, complete, and up to date. We are not responsible for issues arising from incorrect or misleading information provided by the customer.

 

Orders and Payments

 

Orders are processed only after successful payment confirmation. Prices listed on the website are in INR and include applicable taxes unless otherwise stated. We accept payments through various online payment methods, ensuring a secure transaction process. ZenDecorum reserves the right to cancel any order in cases of pricing errors, stock unavailability, or suspected fraudulent activity. If an order is canceled from our end, a full refund will be issued to the original payment method.

 

Shipping and Delivery

 

Estimated delivery times are provided at checkout and vary depending on the customer’s location and the logistics partner handling the shipment. While we strive to ensure timely deliveries, delays caused by unforeseen circumstances such as weather conditions, courier issues, or regulatory restrictions are beyond our control. Customers must provide accurate shipping details at the time of order placement. We are not responsible for undelivered orders due to incorrect addresses provided by the customer. In case an order is lost in transit, we will work with the shipping partner to resolve the issue, and any compensation will be subject to the policies of the courier service.

 

Returns and Refunds

 

Returns are accepted only if the product received is defective or damaged. Customers must report any such issues within a specified timeframe from the date of delivery. Depending on the nature of the return, the customer may be responsible for return shipping costs. Refunds will be processed within a set number of business days after the returned product is inspected and approved. Refunds will be issued through the original payment method used during the purchase.

 

Cancellations and Modifications

 

Orders can only be canceled or modified within a short timeframe after placement. Once an order is processed and shipped, cancellations or modifications are no longer possible. If a cancellation request is made within the allowed timeframe, the refund will be processed back to the original payment method. ZenDecorum reserves the right to cancel orders due to unforeseen circumstances such as stock unavailability or payment issues, in which case a full refund will be issued to the customer.

 

Product Descriptions and Pricing

 

We make every effort to ensure that product descriptions, images, and details provided on our website are accurate and up to date. However, minor variations in color, size, or design may occur due to different screen settings or manufacturer specifications. Prices are subject to change without prior notice, and ZenDecorum is not responsible for any typographical errors in pricing or product details.

 

Intellectual Property

 

All content available on the website, including but not limited to text, images, designs, and logos, is the exclusive property of ZenDecorum or its licensors. Unauthorized use, reproduction, or distribution of our content in any form is strictly prohibited. Any violation of intellectual property rights may result in legal action.

 

Limitation of Liability

 

ZenDecorum is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of products purchased from our store, delays in delivery, or technical issues related to the website. Product quality, durability, and performance depend on manufacturer specifications, and we do not provide any direct guarantees regarding these aspects. Customers are advised to carefully review product details before making a purchase.

 

 

Personal information collected through our website is handled in accordance with our Privacy Policy. We are committed to protecting customer data and do not share personal details with unauthorized third parties. Customer information is used only for order processing, customer service, and promotional activities in compliance with applicable data protection laws.

 

Governing Law and Dispute Resolution

 

These Terms and Conditions are governed by the laws of India. Any disputes arising from the use of our website or services will be subject to the jurisdiction of courts in the relevant region. We encourage customers to reach out to us in case of any concerns, and we will do our best to resolve issues amicably before resorting to legal action.

*Terms and Conditions for 6-Month Warranty*

1. Eligibility: The 6-month warranty is available for purchase only at the time of buying the product.
2. Warranty Coverage: This warranty covers defects in materials and workmanship under normal use for a period of 6 months from the date of purchase. It does not cover damage due to misuse, accidents, or unauthorized repairs.
3. When Warranty is Applicable: The 6-month warranty is applicable under the following conditions:
- Defective Products: The warranty applies if the product exhibits defects in materials or workmanship that affect its normal functioning.
- ⁠Normal Use: The warranty is valid only when the product is used in accordance with the provided instructions and intended purpose.
- ⁠Within Warranty Period: The warranty is applicable only within 6 months from the date of purchase. Claims made after this period will not be honored.
- ⁠Proof of Purchase: To qualify for warranty service, customers must provide valid proof of purchase and warranty confirmation.
- ⁠Exclusions: The warranty does not cover:
       - Damage caused by misuse, accidents, or neglect.
       - Damage from unauthorized repairs or modifications.
       - Cosmetic damage that does not affect the product's functionality. (including removing screws or any other components, as this may void the warranty. Any concerns should be directed to customer service for appropriate guidance.)
4. Claims Process: To make a warranty claim, the customer must:
- Contact our customer service within the warranty period.
- Provide proof of purchase and warranty confirmation.
- ⁠Product Integrity (*Do Not Open the Product*): Customers should not attempt to open or inspect the product for damage.
- ⁠Customers are advised against disassembling or inspecting the product for damage. If a defect is suspected, please contact customer service directly.
5. Repair/Replacement Limitations: The warranty covers only one repair or replacement per product during the warranty period.
6. ⁠Shipping Charges: Any fees associated with shipping the product for replacement are the responsibility of the customer. The warranty fee covers only the cost of replacement, not shipping.
7. ⁠Remedies: If a valid claim is made under this warranty, we will either repair or replace the defective product at our discretion.
8. ⁠Limitations: The warranty is non-transferable and applies only to the original purchaser. It does not cover incidental or consequential damages.
9. ⁠Cancellation: The warranty purchase is final and non-refundable.
10. ⁠Governing Law: These terms and conditions are governed by the laws of India.
11. ⁠Changes to Terms: We reserve the right to modify these terms and conditions at any time. Any changes will be effective immediately upon posting on our website.

By purchasing the 6-month warranty, you agree to these terms and conditions